We know that the people who live in our homes are in the best position to help shape our services, keep an eye on our performance and influence the work we do in our communities.
As SNG we’ve been working to combine our engagement offer using your feedback so all customers get the best possible opportunities. We recently announced our new SNG framework, with new opportunities on offer for customers to help improve our services and hold us to account.
Applications to join our new Customer Influence Panel and Scrutiny Panel closed on 22 September. Thank you to everyone who applied. If you have any questions, please email engagement@sng.org.uk and keep an eye on this web page for the latest updates.
Our customers have a strong voice across our organisation, to the very top level, and contribute to our business in a variety of ways, through:
- Looking closely at our services and telling us what they think and what we can improve.
- Recommending targets for service levels and reviewing them with our Board.
- Helping us shape our plans, policies and strategies by sharing their feedback, expertise and input.
- Providing their insight and know-how to help us take a hyper-local approach to our community investment work.
- Developing what we do and how we do it, through customer journey mapping and co-creation.